Experience in international projects and operations, with a focus on safety, efficiency and improving the passenger experience.
It is the management process that ensures that all parts associated with the operation of a new airport facility (procedures, equipment, systems and operational staff) are available, suitable for the defined processes and meet the necessary operational requirements.
Among the actions associated with the process of putting new airport facilities into operation, it is worth highlighting the preparation and execution of operational tests, as well as the planning and coordination of the physical/operational transfer.
They are a framework of commitment through which a company, agent or concession provides a service to the airport, under certain conditions and with a minimum level of quality and performance, guaranteeing its measurement and evaluation to verify the level of compliance.
In this way, a set of service level indicators and parameters are established and weak points are identified in order to carry out improvement actions or procedures.
Since the beneficiaries of the services are both the client and the users, controls and measurements should be carried out to detect the level of quality perceived by them and incorporate this information as an additional indicator.
The application sectors are typically handling, PRM services, commercial services, security, information, etc.
Our team includes both consultants and on-site controllers who work together with our customers to obtain all the necessary information about the processes. Once the SLAs have been defined, the control team monitors all processes, collecting SLA data.
Data analysis and feedback from the team are included in the SLA performance report. This report is available to the customer in a daily, weekly, monthly format, depending on the customer's needs. The report includes general and specific information about SLA compliance and its evolution.
AERTEC can assist your airport during the establishment and monitoring of SLA standards for all the different services. This work includes the following phases:
The operation of an airport requires clear protocols, adapted to each facility and aligned with current regulations. These are developed through procedures and manuals that establish action guidelines and ensure coordination between all the agents involved.
AERTEC has extensive experience in the preparation, implementation and updating of this type of documents, among which the following stand out:
Operational Safety is essential in aeronautical operations, guaranteeing the safety of users, personnel and infrastructures. This approach requires specific measures to prevent risks and ensure a safe environment in each airport activity.
AERTEC has outstanding experience in the development and implementation of the OSMS (Operational Safety Management System), including the creation and maintenance of manuals, the design of operating procedures and their constant verification. These systems are fundamental to ensure compliance and continuous improvement in operational safety.
The daily activity of an airport includes a wide range of coordinated processes and actions, which, depending on their function and objective, affect the different functional areas to a greater or lesser extent.
AERTEC's multidisciplinary team of engineers and technicians has extensive experience in providing engineering support services at multiple airports, with the aim of guaranteeing and improving the operation and efficiency of daily airport activity. Among them, we can mention:
Aviation General Director
Airport Consultancy
Business Development
We are
part of
© 2025 AERTEC / All rights reserved.
