Airport IT consultancy and software solutions

AERTEC manages airport IT systems from conception to implementation, integrating people, data and systems. With more than 20 years of experience, we create tailor-made solutions for operational and commercial environments.

Our IT services and software for airports

Strategic IT planning

We help translate airport project objectives and proposals into the airport's IT master plan.

We provide guidance and work closely with airport managers to determine the limits of the IT system in terms of operations, value and financing:

GAP Analysis
Analysis of new IT systems
Cost-benefit analysis
CONOPS
Funding
Market research
IT master planning (creation, updating, auditing)

Implementation of IT systems

We work closely with airport managers and technicians to manage, design, procure and deploy new systems:

Project planning
System specification (attributes, operation and performance)
Procurement package (documents)
Procurement process (valuation, contracts, etc.)
Deployment (insurance system)

Operation and maintenance

We help the airport define day-to-day operations, predictive and preventive maintenance, required personnel, support processes, etc.

Procedures
Preventive action planning
Maintenance plans

Get to know our software

Real-time monitoring of airport processes

An airport is made up of different interconnected systems that execute multiple and complex management processes. This is why airport management relies on technology and continuous improvement as allies for efficiency and increased revenue. AERTASK is a a technological tool developed by airport experts, designed to digitalise, control and monitor the different airport processes in real time, such as: Cleaning, Gateways, PMRs, Operations and Maintenance. The tool offers different levels of access and specific permissions according to each profile: operator, supervisor and administrator are the usual profiles, but it can also be customised according to the needs of each airport. Its management capabilities include:

The system's structure allows it to maintain a robust core and architecture with common functionalities, together with a vertical layer specific to each activity, allowing rapid adaptation to each process and reducing the level of customisation. AERTASK adapts to the processes (business rules) according to the requirements (operations, services, maintenance, planning, etc.) and needs (frequency and accuracy) of the airport. It integrates with operational systems (AODB, RMS, etc). to ensure the integrity of information and automation in the creation of activities.

Information for the airport, total interaction for the passenger

A multitude of passenger-related events occur at an airport that are not taken into account by any system. The capture and analysis of these events provides relevant information for the airport and the passenger. ATIKA (Airport Touchscreen Information Kiosk Assistant) is a multi-device system that captures this data and translates it into personalised and interactive information in real time, allowing the passenger to decide when and through which device to interact with the system.

ATIKA enhances the passenger travel experience and helps the airport improve its performance:

Interactive video call: The passenger's query is answered remotely, the operator can show images, write text and even draw on the screen the passenger is viewing.
Notifications: Passengers receive useful information personalised to their location (via SMS, WhatsApp, etc.). They will also be able to receive assistance via augmented reality.
Airport information: Enriched real-time airport information (flights, shops, bars, restaurants, etc.)
City information: Useful information about the city where the passenger is located: transport services, tourist services, museums, sporting events, etc.
People with reduced mobility (PRM): ATIKA integrates various technologies to guide passengers with physical or intellectual disabilities. It is based on special QR codes that, when read by a mobile device, guide the passenger to their destination by vibration and sound.

Integration with systems airport (flights, maps, chatbot)
Balanced Scorecard (BSC): Real-time overview of the system including historical data to assist in decision making.
Content manager. Management and configuration of the information displayed on the screens in real time, showing commercial information, warnings and programmed alerts.
Business Intelligence (BI): BI collects and processes information from different sources and analyses it to add value to the airport's different processes through customised reports.
Operations and capacity planning: ATIKA allows passenger flow planning to be validated against real airport data. The efficiency of queues and congestion can also be measured, helping in the planning of investments.

Software for the management of requests for information from passengers

With the GPASE system, information staff record the following operations on their devices (both fixed and mobile) from anywhere in the airport: Queries and frequently asked questions, Incidents, Suggestions and Internal notes.

Among other functionalities, the application allows:

Simple and intuitive marker guidance system

To find their way around the airport and find their way around, users read the markers with a smartphone/tablet using Augmented Reality. An innovative and robust technology, which allows instantaneous, simultaneous (up to 100 markers at a time) and accurate reading, making it very practical for people with reduced mobility. Although the markers are static, their behaviour is dynamic and, being software-defined, makes them a perfect complement to airport signage. The marker technology is part of the ATIKA platform.

AUTONOMY FOR PEOPLE WITH VISUAL IMPAIRMENTBetter accessibility for visually impaired people in a reliable and accurate way. They can use the app on their smartphone and detect the location of the markers through the camera, be guided to the marker position by sounds and hear the voiceover of the information at that point.

WAYFINDING: Complements existing indoor positioning solutions on the market. These markers will be placed in key locations and when read, through the use of augmented reality, will behave differently depending on the guest's destination.

INFORMATION ON DEMAND: MARKERS also provides rich multimedia information on the airport's points of interest. Through these markers, users will obtain very useful information about shops, restaurants, flights, etc. It can also be personalised according to their destination.