Operations

Advanced solutions for efficient, safe, and passenger-centred airport operations.

Planning and management based on knowledge and experience

AERTEC supports airports in the comprehensive improvement of their operations. From passenger services to operational safety, handling agent control and technical supervision of critical systems, AERTEC's approach combines field supervision, data analysis, technology and regulatory expertise to ensure excellently managed operations.

AERTEC is a specialised partner for promoting efficiency, service quality and safety throughout the airport ecosystem.

Airport operations

Optimisation of passenger experience and service quality

We carry out exhaustive monitoring of the processes that affect the passenger experience, ensuring high levels of quality and smooth operation.

Our services include:

Supervision of airport cleaning services.
Management and availability of luggage trolleys.
Optimisation of passenger information service.
Support in passport control and flow management.
Operational audits and mobility studies.

Quality control and passenger experience

Checking response times to incidents and complaints.
Mystery Shopper studies
Quality surveys and passenger perception analysis.
Programmes to improve the passenger experience.
Audit of the internal transport service.
Studies on the electrification of employee fleets.
Update of taxi queue management procedures.

Quality control and operational efficiency for handling agents

We offer comprehensive supervision of airport handling, ensuring compliance with service levels and current regulations.

Featured services

Data collection and operational analysis.
Review and support in contractual documentation.
KPI analysis: specifications, DORA and operational applications.
Verification of APU use and A-CDM procedures.
Fuel service and billing monitoring.
Compliance control in Operational Safety, Airport Security, Environment and PRL.

Reports and continuous improvement

Periodic performance reports.
Detection of deviations and data-based improvement proposals.

Assistance for People with Reduced Mobility

We carry out specialised monitoring to guarantee accessibility and European standards, ensuring that the PRM service is provided efficiently, sensitively and in full compliance with regulations.

Operational monitoring

Control of waiting times and accompaniment.
Review of incidents, complaints and perceived quality.
Review and control of material resources.
Evaluation of cleanliness, maintenance and passenger perception.

Data and indicator analysis

Monitoring of the SPAX-06 (Airport Regulation Document) indicator.
Validation and analysis of recorded data.
Dashboards and periodic reporting.
Flow studies and economic studies of the service.

Compliance and certification

Control of PRM provider certification.
Verification of compliance with Operational Safety requirements.

Advanced airport operations management

We specialise in supervision, analysis and technical support in the field of operational safety.

Airfield supervision

Obstacle review and validation of new conditions.
Continuous monitoring of the airfield and its associated surfaces.

Control of external suppliers and Operational Safety Surveillance Plan

Supervision of the Operational Safety Surveillance Plan.
Identification and monitoring of non-conformities.
Assessment of the impact on safety of new activities and contracts.

Risk management and technical support

Review of the risk management system.
Change management support, from planning to commissioning.
Advice on accidents and incidents and mitigation measures.
Updating of the airport manual and drafting of procedures.
Aeronautical studies in accordance with AESA guidelines and instructions.

Training and awareness

AVSAF training and local familiarisation.
Awareness campaigns and information sessions.
Preparation of signage and informational material.

Simulations with AVIPLAN

Simulation of aircraft movements.
Analysis of operational limitations and infrastructure optimisation.

Self-protection

Review and update of self-protection plans.
Coordination and implementation of drills.
Regulatory compliance reports.

Boosting airport commercial performance

We help maximise the profitability and quality of airport commercial activity.

Operational monitoring

On-site assessment of premises, infrastructure and service quality.
Documentary review of tenants: insurance, investments, claims.

Advertising, vending and campaigns

Control of advertising panels and temporary campaigns.
Supervision of vending machines and service quality.

VIP lounges

Quality control and customer experience.
Satisfaction surveys and claims analysis.
Revenue monitoring and dashboards.
Control of preventive and corrective maintenance.

Property management

Supervision of premises and billing of utilities, property tax or rent.
Coordination of works in commercial areas.

Parking and car hire

Operational audit of car parks.
Control of equipment, operational elements and shuttle buses.

Strategic analysis

Mystery shopper studies and development of dashboards.
Commercial databases and trend analysis.

Specialised supervision and regulatory compliance

We guarantee continuous improvement in airport security through supervision, technical analysis and regulatory compliance monitoring.

Quality control

Daily testing and verification of private security services.
Assessment of compliance with the National Security Programme.
Identification of needs and recommendations for improvement.
Monitoring of indicators and service certification.

Security facilities and systems

Access management and maintenance of control systems.
Supervision of supplies and equipment.
Optimisation of airport security IT systems.
Recording management and event analysis.
Perimeter control and interior and exterior supervision.

Technical advice

Technical reports, studies and PSA documentation.
Preparation of plans, files and graphic documentation.

Monitoring of critical systems and ensuring operational availability

We provide rigorous monitoring of the airport's key engineering and maintenance indicators.

Electromechanical systems and equipment

Monitoring of electromechanical equipment and its availability.
Control of baggage collection areas and STE systems.

BHS

Monitoring of the availability and operation of the Automatic Baggage Handling System.
Incident analysis and proposals for improvement.

Aeronautical infrastructure

Monitoring of parking space availability.
Evaluation of use, occupancy and operational performance.

Boarding bridges

Control of bridge availability and remote control systems.
Evaluation of operational status and maintenance.

Any questions? Our team is here to help you.

Our projects speak for us

Control and monitoring of assistance services for PRM (Spain)

Apron safety protocol at the Airbus DS factory in Seville (Spain)

Aeronautical safety study of the runway pavement at Guanacaste Airport (Costa Rica)

Monitoring of quality levels in the maintenance of airport facilities (Spain)

Control of operational safety (Spain)

Security monitoring and consultancy (Spain)

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We want to help you with your project.

Carlos Berenguer

Aviation General Director

Alan MacGuire

Airport Consultancy

Yousef Al Jaouni

Business Development