Experience in international projects and operations, with a focus on safety, efficiency and improving the passenger experience.
This management process ensures that all components involved in the new airport facility's operations (procedures, equipment, systems and operating personnel) are available, suitable for the defined processes and meet all the necessary operational requirements.
The activities involved in the process of starting up operations at new airport facilities include preparing and running operational tests, as well as planning and coordinating the physical/operational transfer.
This provides a framework through which a company, agent or concession undertakes to provide a service to the airport under certain conditions with a minimum level of quality and performance, ensuring that these are measured and assessed to verify the level of fulfilment.
Thus, a set of service level indicators and parameters are established and weaknesses are identified so that improvement actions or procedures can be carried out.
Since the beneficiaries of such services include both the client and the users, checks and measurements should be carried out to detect the level of service perceived by the users, and said information should be included as an additional indicator.
The sectors covered are typically handling, PRM services, commercial services, security, information, etc.
Our team includes both consultants and on-site controllers who work together with our clients to obtain all the necessary information about the processes. Once the SLAs have been defined, the control team monitors all processes, collecting data on the SLAs.
Data analysis and team feedback are included within the SLA performance report. This report is available to the client in a daily, weekly, and monthly format, depending on the client's needs. The report includes general and specific information about SLA compliance and progress.
AERTEC can assist your airport in establishing and monitoring SLA standards for all different services. This work includes the following phases:
Operating an airport requires clear protocols, tailored to each facility and aligned with current regulations. These are developed through procedures and manuals that establish guidelines and ensure effective coordination between all actors involved.
AERTEC has extensive experience in drafting, implementing and updating these kinds of documents, most notably:
Operational safety is essential in aeronautical operations, ensuring the safety of users, personnel and facilities. This approach requires specific measures to prevent hazards and ensure a safe environment in each airport activity.
AERTEC has outstanding experience in developing and implementing the OSMS (Operational Safety Management System), which includes creating and maintaining manuals, designing operating procedures and their ongoing monitoring. These systems are critical to ensuring compliance and continuous improvement in operational safety.
An airport's day-to-day activities include a wide range of coordinated processes and actions. Depending on their function and aim, these affect the different functional areas to a greater or lesser extent.
AERTEC’s multidisciplinary team of engineers and technicians has extensive experience in providing engineering support services at a large number of airports. These are aimed at ensuring and enhancing the operations and the effectiveness of day-to-day airport activities. These include:
Aviation General Director
Airport Consultancy
Business Development
