Technology for airports

AERTEC gestiona sistemas de TI aeroportuarios desde su concepción hasta su implementación, integrando personas, datos y sistemas. Creamos soluciones a medida para entornos operativos y comerciales.

Our IT and software services for airports

Strategic IT planning

We help to translate airport project objectives and proposals into an airport IT master plan.

We guide and work closely with airport managers to establish the limits of IT systems in terms of operations, value and financing:

GAP Analysis
Analysis of new IT systems
Cost-benefit analysis
CONOPS
Financing
Market research
IT master planning (creation, update, audit)

Implementation of IT systems

We work closely with airport managers and technicians to manage, design, procure and deploy new systems:

Project planning
System specification (attributes, operation and performance)
Procurement package (documents)
Procurement process (valuation, contracts, etc.)
Deployment (insurance system)

Operation and maintenance

We help airports to define day-to-day operations, predictive and preventive maintenance, staffing requirements, support processes, etc.

Procedures
Preventive action planning
Maintenance plans

Learn about our software

Real-time airport process monitoring

An airport is composed of various interconnected systems that run multiple complex management processes. Therefore, airport management harnesses technology and continuous improvement to boost efficiency and increase revenue. AERTASK is a technological tool developed by airport experts, designed to digitalise, control and monitor the different airport processes in real time such as: cleaning, boarding bridges, PRM, operations and maintenance. The tool offers different levels of access and specific permissions according to each user profile: operator, supervisor and administrator are the standard profiles, but they can also be customised to meet the needs of each airport. Its management capabilities include:

The structure of the system makes it possible to maintain a robust core and architecture with common functionalities, together with a specific vertical layer for each activity, enabling rapid adaptation to each process and reducing the level of customisation. AERTASK adapts to the processes (business rules) according to the airport’s requirements (operations, services, maintenance, planning, etc.) and needs (frequency and precision). It integrates with operational systems (AODB, RMS, etc.) to ensure information integrity and automated task creation.

Information for airports, full passenger interaction

In an airport there are many events related to passengers that are not taken into account by any system. The capture and analysis of these events provides relevant information to the airport and to passengers. ATIKA (Airport Touchscreen Information Kiosk Assistant) is a multi-device system that captures this data and translates it into customised, interactive information in real time, allowing the passenger to decide when to interact with the system and with which device.

ATIKA improves the passenger’s travel experience and helps the airport to improve its performance:

Interactive video call: The passenger’s query is answered remotely, and the operator can show images, write text and even draw on the screen the passenger is viewing.
Notifications: Passengers receive useful information personalised according to where they are (via SMS, WhatsApp, etc.). They can also receive augmented reality assistance.
Airport information: Enhanced information about the airport in real time (flights, shops, bars, restaurants, etc.).
City information: Useful information about the city the passenger is travelling to or from: transport services, tourist services, museums, sporting events, etc.
People with reduced mobility (PRM): ATIKA incorporates various technologies to guide passengers with physical or intellectual disabilities. It is based on special QR codes that, once scanned by a mobile device, guide the passenger to his or her destination using vibrations and sounds.

Integration with airport systems (flights, maps, chatbot)
Balanced Scorecard (BSC): Real-time system overview including historical data to assist in decision-making.
Content manager. Management and configuration of the information displayed on the screens in real time, showing commercial information, warnings and scheduled alerts.
Business Intelligence (BI): BI collects, processes and analyses information from different sources, in order to add value to the different airport processes by means of customised reports.
Operations and capacity planning: ATIKA can validate passenger flow plans created using real airport data. It is also possible to measure the efficiency of queue and crowd management, which helps with investment planning.

Software for managing information requests from passengers

With the GPASE system, information staff record the following operations on their devices (both fixed and mobile) from anywhere in the airport: Common queries and frequently asked questions, incidents, suggestions and internal notes.

Among other features, the application streamlines the following:

Simple and intuitive guidance system using markers

To locate where they are in the airport and find their way around, users scan the markers with a smartphone/tablet using Augmented Reality. An innovative and robust technology, which enables instant, simultaneous (up to 100 markers at a time) and accurate scanning, making it extremely practical for Persons with Reduced Mobility. While markers are static, their behaviour is dynamic and software-defined, making them a perfect addition to airport signage. Marker technology is part of the ATIKA platform.

It enables greater accessibility for people with visual impairment, whether they be blind or have low vision.
It is a useful visual guide for all types of users, as it also offers enhanced visual information.
It eliminates language barriers, as the information on signs is adapted to the language of each user's smartphone.

AUTONOMY FOR THE VISUALLY IMPAIRED: Better accessibility for visually impaired people with reliable and accurate information. They can use the app on their smartphone and find the location of the markers with their camera, be guided to the location of the marker by sounds and listen to a recording of the information at that location.

WAYFINDING: This complements the existing indoor positioning solutions on the market. These markers are placed in key locations and, when scanned, through the use of augmented reality, behave differently depending on the guest's destination.

ON-DEMAND INFORMATION: MARKERS also provides enhanced multimedia information on the airport's points of interest. Through these markers, users obtain highly useful information about shops, restaurants, flights, etc. It can also be customised based on their destination.