{"id":7112,"date":"2025-05-05T11:17:54","date_gmt":"2025-05-05T11:17:54","guid":{"rendered":"https:\/\/dev.aertecsolutions.com\/?post_type=proyecto&#038;p=7112"},"modified":"2025-08-22T06:35:33","modified_gmt":"2025-08-22T06:35:33","slug":"evaluation-of-the-quality-of-groundhandling-services-handling-spain","status":"publish","type":"proyecto","link":"https:\/\/aertecsolutions.com\/en\/proyecto\/evaluacion-de-la-calidad-de-los-servicios-de-asistencia-en-tierra-handling-espana\/","title":{"rendered":"Quality assessment of ground handling services (Spain)"},"content":{"rendered":"<h5 class=\"wp-block-heading\">Client: AENA <\/h5>\n\n\n\n<h5 class=\"wp-block-heading\"><em>Analysis and monitoring of service levels (2007-present)<\/em><\/h5>\n\n\n\n<div style=\"height:44px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>ground handling service<\/strong>\u00a0is one of the most important areas of airport services, due to its impact on the operation of an airport. A poor service results in airlines and passengers becoming dissatisfied, harming the reputation of the airport. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These contracts have defined <strong>SLAs<\/strong> (Service Level Agreements), whereby a company or concession provides a service to the airport under certain <strong>conditions that guarantee a minimum standard of quality and performance<\/strong>. There are various types of handling: check-in, boarding, ramp, maintenance, cleaning, catering and fuel. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">AERTEC monitors handling activities, keeps tabs on concession quality levels, analyses results, identifies areas for improvement, and proposes improvements to increase the quality of this service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We perform the following key tasks: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Monitoring of delivery times (first bag\/last bag)<\/li>\n\n\n\n<li>Monitoring the use of button panels on baggage conveyor belts<\/li>\n\n\n\n<li>Aircraft scale monitoring<\/li>\n\n\n\n<li>Monitoring of check-in waiting times<\/li>\n\n\n\n<li>Boarding control<li>Baggage check control<\/li>\n\n\n\n<li>Checks on information point coverage<\/li>\n\n\n\n<li>Ground APU (Air Power Unit) usage control<\/li>\n\n\n\n<li>Fuel control<li>Monitoring of cleaning, maintenance and catering services<\/li>\n\n\n\n<li>Monitoring of boarding\/disembarking process times, baggage handling, passenger movements<\/li>\n\n\n\n<li>Monitoring of revenues<\/li>\n\n\n\n<li>Management of penalty notice letters<\/li>\n\n\n\n<li>Proposals for improvements to processes<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We have completed the following key projects for AENA: <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Palma de Mallorca Airport<\/strong> <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Monitoring the quality of the handling service (2007-present) \u00b7 Monitoring baggage delivery (2015-2016)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Barcelona Airport<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Monitoring the quality of the handling service (2007-2010 \/ 2012-present) <\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Malaga Airport<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Monitoring the quality of the handling service (2016-present) <\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Alicante Airport<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Monitoring the quality of the handling service (2016-2017 \/ 2019-2020) <\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Madrid-Barajas Airport<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Monitoring the quality of handling and PRM services (2010) <\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Lanzarote Airport<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Monitoring the quality of the handling service (2007 and 2009) <\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Seville Airport<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Monitoring the quality of the handling service (2007)<\/li>\n<\/ul>","protected":false},"featured_media":7113,"template":"","etiquetas-proyectos":[425,429],"class_list":["post-7112","proyecto","type-proyecto","status-publish","has-post-thumbnail","hentry","etiquetas-proyectos-aeropuertos","etiquetas-proyectos-aeropuertos-operaciones"],"_links":{"self":[{"href":"https:\/\/aertecsolutions.com\/en\/wp-json\/wp\/v2\/proyecto\/7112","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aertecsolutions.com\/en\/wp-json\/wp\/v2\/proyecto"}],"about":[{"href":"https:\/\/aertecsolutions.com\/en\/wp-json\/wp\/v2\/types\/proyecto"}],"version-history":[{"count":2,"href":"https:\/\/aertecsolutions.com\/en\/wp-json\/wp\/v2\/proyecto\/7112\/revisions"}],"predecessor-version":[{"id":11740,"href":"https:\/\/aertecsolutions.com\/en\/wp-json\/wp\/v2\/proyecto\/7112\/revisions\/11740"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/aertecsolutions.com\/en\/wp-json\/wp\/v2\/media\/7113"}],"wp:attachment":[{"href":"https:\/\/aertecsolutions.com\/en\/wp-json\/wp\/v2\/media?parent=7112"}],"wp:term":[{"taxonomy":"etiquetas-proyectos","embeddable":true,"href":"https:\/\/aertecsolutions.com\/en\/wp-json\/wp\/v2\/etiquetas-proyectos?post=7112"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}