{"id":7014,"date":"2025-05-05T09:44:06","date_gmt":"2025-05-05T09:44:06","guid":{"rendered":"https:\/\/dev.aertecsolutions.com\/?post_type=proyecto&#038;p=7014"},"modified":"2025-08-22T06:38:16","modified_gmt":"2025-08-22T06:38:16","slug":"quality-assessment-of-trade-concessions-spain","status":"publish","type":"proyecto","link":"https:\/\/aertecsolutions.com\/en\/proyecto\/evaluacion-de-la-calidad-de-las-concesiones-comerciales-espana\/","title":{"rendered":"Quality assessment of commercial concessions (Spain)"},"content":{"rendered":"<h5 class=\"wp-block-heading\">Client: AENA <\/h5>\n\n\n\n<h5 class=\"wp-block-heading\"><em>Analysis and monitoring of service levels (2010-present)<\/em><\/h5>\n\n\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>commercial side of airports<\/strong>\u00a0is becoming increasingly important; in some cases, they even generate more revenue than aviation. For this reason, in recent years airport managers have focused their strategies on <strong>strengthening and improving their commercial areas<\/strong>, with the aim of increasing airport revenues.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A wide range of business lines are present at airports, and <strong>controls and studies are performed in all of them<\/strong>. Depending on the airport, they can include shops, restaurants, lottery retailers, tobacconists and pharmacies, duty-free shops, travel agencies, car parks, bureaux de change, VAT refunds, service stations, vending machines, FBOs, advertising, rent-a-car and lounges, among other things.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">AERTEC has implemented projects of this type at several airports in the AENA network, carrying out a wide range of control and monitoring tasks, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Onsite quality controls of the premises, identifying weaknesses or problems related to the infrastructure, furniture and cleanliness<\/li>\n\n\n\n<li>Mystery shopper surveys on customer services, sales procedures and product quality<\/li>\n\n\n\n<li>Product price checks and comparison with the prices approved in the tender documents or with prices in similar stores in the city centre<\/li>\n\n\n\n<li>Checking of approved items, verification of products on sale as authorised in each establishment<\/li>\n\n\n\n<li>Checking of tenant documentation: requesting and reviewing insurance policies, proof of expenditure, complaint forms and contracts<\/li>\n\n\n\n<li>Readings from luggage wrapping machines and vending machines<li>Customer satisfaction surveys in VIP lounges<\/li>\n\n\n\n<li>Checking that premises are open at set hours<\/li>\n\n\n\n<li>Location checks of premises and facilities<\/li>\n\n\n\n<li>Cash register checks with inventory and POS cash counts<\/li>\n\n\n\n<li>Spread checks in bureaux de change<\/li>\n\n\n\n<li>Monitoring of car parks and shuttle times<\/li>\n\n\n\n<li>Checking advertising panels and temporary campaigns<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We have completed the following key projects for AENA: <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>AENA Network Airports<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Price monitoring and checks in duty-free shops (2016-2018) <\/li>\n\n\n\n<li>Technical support for business process optimisation (2011-2012)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Madrid-Barajas Airport<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Quality controls of shops (2018-2020)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Palma de Mallorca Airport<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Quality controls of shops (2017-2020)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Alicante Airport<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li> Quality controls of shops (2011) (2017-2020)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>El Prat-Barcelona Airport<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Quality controls of shops (2010-present)<\/li>\n\n\n\n<li>VIP Lounge quality controls (2018-present)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Malaga Airport<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Quality controls of shops (2010-2011)<\/li>\n<\/ul>","protected":false},"featured_media":7015,"template":"","etiquetas-proyectos":[425,429],"class_list":["post-7014","proyecto","type-proyecto","status-publish","has-post-thumbnail","hentry","etiquetas-proyectos-aeropuertos","etiquetas-proyectos-aeropuertos-operaciones"],"_links":{"self":[{"href":"https:\/\/aertecsolutions.com\/en\/wp-json\/wp\/v2\/proyecto\/7014","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aertecsolutions.com\/en\/wp-json\/wp\/v2\/proyecto"}],"about":[{"href":"https:\/\/aertecsolutions.com\/en\/wp-json\/wp\/v2\/types\/proyecto"}],"version-history":[{"count":2,"href":"https:\/\/aertecsolutions.com\/en\/wp-json\/wp\/v2\/proyecto\/7014\/revisions"}],"predecessor-version":[{"id":11742,"href":"https:\/\/aertecsolutions.com\/en\/wp-json\/wp\/v2\/proyecto\/7014\/revisions\/11742"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/aertecsolutions.com\/en\/wp-json\/wp\/v2\/media\/7015"}],"wp:attachment":[{"href":"https:\/\/aertecsolutions.com\/en\/wp-json\/wp\/v2\/media?parent=7014"}],"wp:term":[{"taxonomy":"etiquetas-proyectos","embeddable":true,"href":"https:\/\/aertecsolutions.com\/en\/wp-json\/wp\/v2\/etiquetas-proyectos?post=7014"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}